Compare Products


Clear All


Home> Hotline Support

Hotline Support

Ruijie Networks is committed to offering exceptional support to all customers, partners, resellers, and distributors, 24/7/365, through both online and phone channels. We are dedicated to ensuring your satisfaction with our services and solutions.

There are multiple ways to get assistance from the Ruijie Networks support team: self-service robot/RITA, Phone, Live Chat, E-mail ( or via the Case Portal.

For assistance during a network outage or urgent issues, please contact Ruijie Networks support by telephone. The full list of region-specific telephone numbers is provided below:

China Hong Kong

Toll Free Number: (+852) 800 969 178 English Speaking Service


Toll Free Number: (+66)180 001 4687 English Speaking Service


Toll Free Number: (+63) 180 013 220 501 English Speaking Service


Toll Free Number: (+60) 180 081 3784 English Speaking Service


Toll Free Number: (+62) 800 150 3096 English Speaking Service


Toll Free Number: (+84) 180 081 60 English Speaking Service


Toll Free Number: (+90) 800 621 2545 English Speaking Service


Toll Free Number: (+52) 800 461 0659 English/Spanish Speaking Service

Saudi Arabia

Toll Free Number: (+966) 800 891 2085 English Speaking Service

United Arab Emirates

Toll Free Number: (+971) 800 035 704 612 English Speaking Service


Toll Free Number: (+55) 800 042 007 English Speaking Service

Other Countries/Regions

Phone Number: (+852) 800 969 178 English Speaking Service

For the basic warranty, Ruijie Networks offers 24-hour self-service support and remote engineer assistance based on local business hours. Additionally, we provide R-Care+ service products to cater to the clients' continuous and stable 24-hour service needs.

 Service Item Warranty Service R-Care+ Device Maintenance Services
Basic AHR Standard AHR Golden Onsite Standard Onsite Golden
9x5x15CD-S Basic RFR Service 9x5xNBD Standard AHR Service 24x7x4 Golden AHR Service 9x5xNBD Standard Onsite Service 24x7x4 Golden Onsite Service
Online Robot/RITA 24/7 24/7 24/7 24/7 24/7
Case Portal 24/7 24/7 24/7 24/7 24/7
E-mail Local Bussiness Hours 24/7 24/7 24/7 24/7
Live Chat Local Bussiness Hours 24/7 24/7 24/7 24/7
Hotline Local Bussiness Hours 24/7 24/7 24/7 24/7

Note: Our Spanish service operates within the local business hours of GMT-6.

Ruijie Networks websites use cookies to deliver and improve the website experience.

See our cookie policy for further details on how we use cookies and how to change your cookie settings.

Cookie Manager

When you visit any website, the website will store or retrieve the information on your browser. This process is mostly in the form of cookies. Such information may involve your personal information, preferences or equipment, and is mainly used to enable the website to provide services in accordance with your expectations. Such information usually does not directly identify your personal information, but it can provide you with a more personalized network experience. We fully respect your privacy, so you can choose not to allow certain types of cookies. You only need to click on the names of different cookie categories to learn more and change the default settings. However, blocking certain types of cookies may affect your website experience and the services we can provide you.

  • Performance cookies

    Through this type of cookie, we can count website visits and traffic sources in order to evaluate and improve the performance of our website. This type of cookie can also help us understand the popularity of the page and the activity of visitors on the site. All information collected by such cookies will be aggregated to ensure the anonymity of the information. If you do not allow such cookies, we will have no way of knowing when you visited our website, and we will not be able to monitor website performance.

  • Essential cookies

    This type of cookie is necessary for the normal operation of the website and cannot be turned off in our system. Usually, they are only set for the actions you do, which are equivalent to service requests, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or remind you of such cookies, but certain functions of the website will not be available. Such cookies do not store any personally identifiable information.

Accept All

View Cookie Policy Details



How can we help you?


Get an Order help


Get a tech support