As a result of informationization, the use of electronic devices such as mobile phones and tablets gets popular among consumers and increases their accessibility to different retailing channel anywhere at anytime. In order to meet the expectation of smart consumers nowadays, the retail industry has been undergoing an evolution that transform the old-style single channel retailing to multi-channel retailing, like online shops, apps, kiosks or other touch points. By so doing, the business enhanced its’ competitiveness and profits.

Nowadays, tech-based equipment used to support this multi-retailing system such as POS, RFID, digital signage, NFC and etc are becoming common. So business owners are on the urge of seeking methods to further increase the usability and the efficiency of those equipment. The most recommended and effective way is to integrate IT technology with the retail system—strengthen the existing equipment efficiency and create extra value to business.